Manual payment confirmation
Map plans use a payment confirmation flow. Access starts after payment is confirmed and the plan is activated.
Legal
Refund policy.
This policy explains how refund and plan-change requests are handled for map publishing plans.
Refund requests
Refund requests are reviewed case by case. Contact billing support with the invoice or payment reference, account email, and reason for the request.
Plan changes
Plan upgrades, downgrades, and renewal timing follow the billing choices shown in the dashboard. Scheduled changes may take effect at the next renewal date.
Expired or unpaid plans
If a plan expires or payment is not confirmed, private draft data can remain available while public links and embeds may be blocked.