Help

Use Surpages with fewer support tickets.

A practical guide to creating maps, publishing public snapshots, installing embeds, and understanding billing.

Getting started

  • Create a map from the dashboard.
  • Upload a base image such as a floorplan, layout, or diagram.
  • Add markers and shapes in the editor.
  • Save changes before leaving the editor.

Publishing

  • Draft maps remain private while editing.
  • Publishing creates a read-only snapshot for public viewers.
  • Republish when saved edits should become visible.
  • Public sharing requires an active paid map plan.

Embedding

  • Configure allowed website origins before installing an embed.
  • Preview mobile, tablet, and desktop sizes from the embed page.
  • Use the hosted script or iframe code generated for the map.
  • Public URLs and website embeds are controlled separately.

Billing

  • Paid plans unlock public links, embeds, and included monthly views.
  • Private editor usage is not counted as public map traffic.
  • Public links and embeds share the monthly view allowance.
  • Yearly plans include two months compared with monthly payment.

Need more help?

For plan, billing, or product questions, contact the team and include the map URL if the issue is map-specific.